FAQ

Are your healthcare furniture products certified for safety and compliance?

Yes, all our products meet industry standards (e.g., BIFMA, HIPAA, or OSHA compliance where applicable). Certifications and test reports are available on product pages or upon request.

Can I customize furniture dimensions or colors to fit my facility’s needs?

Absolutely! Most of our items (e.g.,tables, seating, and storage) offer customization options right on the product pages. Contact our sales team to discuss any additional requirements you need, or for lead times, and custom pricing.

How durable are your products for high-traffic medical environments?

Our furniture is designed for heavy-duty use with antimicrobial upholstery, scratch-resistant surfaces, and easy-to-clean materials. Product descriptions include durability ratings and maintenance guidelines.

Do you offer bulk discounts for large orders?

Yes, we provide volume pricing for hospitals, clinics, and long-term care facilities. Reach out to our corporate sales team for tailored quotes and exclusive deals.

What is your shipping and delivery process for oversized furniture?

We partner with trusted carriers for white-glove delivery. Most items arrive within 4-6 weeks, with tracking updates provided. Assembly/installation services are available for an additional fee.

Can I return furniture if it doesn’t meet my expectations?

Unused, unassembled items in original packaging may be returned within 30 days for a refund (minus shipping). Custom orders are final sale. See our Returns Policy for details.

How do I ensure the furniture meets infection control standards?

We prioritize materials with antimicrobial properties, seamless designs, and non-porous surfaces. Look for “infection-control ready” labels or ask our team for recommendations.

What warranties do you provide?

All products come with the manufacturer warranty. Check the downloads section of the items you are looking at for the warranty information or contact our sales team for additional information.

What’s the weight capacity for patient lifts and recliners?

Weight limits vary by product (typically 300–500 lbs). Check the “Specifications” section on each listing or contact us for bariatric-grade options.

Do you offer financing or leasing options?

Yes! We have a few partner with healthcare-focused financial options that offer flexible payment plans. Contact us for assistance.